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What can I do if I have an unusually high water bill and can not determine the presence of a water leak?
Sometimes, things happen for which there is no known explanation. After both the City and the customer investigate, if no one knows why the bill increased, the City of Nassau Bay will consider allowing any single-family residential customer who receives a water bill for any given month that is greater than 200% of the average usage of the customer, to request an adjustment of the bill.

The customer must make an application within six months of receipt of such bill and only one such monthly bill out of any 12 consecutive monthly bills may be adjusted. In order to request such an adjustment, the customer must make a written request to customer service.

Several things can prevent this adjustment:

  • Continued high consumption is considered evidence of a leak, and no adjustment will be granted.

  • Discovery of a reason for the high bill may warrant a different type of adjustment, or none.

  • If the consumption (not dollar amount) was not over twice the average, no adjustment will be granted.

Public Works

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1. Am I responsible for water lost from leaks in my residential plumbing system?
2. What if my water bill is unusually high? Can I get an adjustment?
3. What can I do if I have an unusually high water bill and can not determine the presence of a water leak?

NBTV

1800 Space Park Dr., Suite 200
Nassau Bay, TX 77058
281.333.4211