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Disaster Scams
A natural disaster not only leaves lives uprooted in its wake, it can also bring price gougers, scam artists, and bogus charities into our community.

If you feel you are the victim of price gouging or a scam, please contact the Office of the Attorney General of Texas at 1-800-252-8011

This link will take you directly to the Office of the Attorney General of Texas Consumer Complaint Form.

City Registration Required for Contractors Providing Post Harvey Repair Services
As you begin to plan repair efforts following Harvey, please be advised that – per City Ordinance – any contractor doing paid work requiring a permit (Mechanical, Electrical, and Plumbing) at a home, business or other establishment must have a current registration on file with the City of Nassau Bay. A permit is not required for removal of damaged sheetrock, paneling etc.

Requiring contractors to register with the City offers an additional protection for our citizens. Registration provides a reliable method for screening and identifying service providers, and helps to minimize fraudulent business in our area.

After registration, the contractor shall be required to display proof of registration upon request by the Building Official, Police Chief or his respective designees. Any person who fails to comply with any provision of this division shall be guilty of a misdemeanor and, upon conviction, shall be punished by a fine in an amount not to exceed $500.

If you have any questions regarding contractor registration, please contact City Hall at 281-333-4211.

Door-To-Door Sales
Natural disaster often bring flocks of door-to-door salespeople to affected communities. While many of these are honest and reputable, some are not. We'll help you keep an eye out for scammers and people trying to take advantage.

The City of Nassau Bay has an ordinance that requires all solicitors, peddlers, and vendors have a permit and carry identification while working. A legitimate door-to-door salesperson in Nassau Bay will have a Nassau Bay-issued solicitor badge. Below are some safety tips to keep in mind:
  • Ensure the solicitor is wearing their City issued permit, if not you may ask to see it.
  • Anytime someone is at your door whom you do not know, it is best to speak behind a locked door.
  • Do not engage in conversation with the solicitor if you are not interested in their product or service.
  • Do not let the solicitor inside your home.
  • If you have a "No Solicitor" or "No Trespassing" sign in your yard or on your door, do not answer the door or simply ask them to leave.
  • Contact the Nassau Bay Police Department by calling (281) 333-2212 if you have concern about the solicitor at your door.

Door-To-Door Repairs and Contractors
For most consumers, the home they own and live in is their largest and most important investment. Adding improvements, repairing damage, and keeping up with routine maintenance are all part of the smart consumer's effort to protect and increase the value of this important asset. Scammers know you'll spend money to improve your home. Be sure you know how to protect yourself!

Below are some tips from the Office of the Attorney General of Texas on working with contractors and repair people:
  • Get more than one estimate.
  • Don't be pushed into signing a contract right away. Take your time.
  • Check the contractor out with the Better Business Bureau.
  • Get references from past customers.
  • Get the salesperson's license plate number.
  • Avoid out-of-town business. If the repair job turns out to be substandard, this can make correcting the problem or getting your money back more difficult.
  • Get everything in writing and keep a copy of all documents.
  • Do not sign a contract with blanks.
  • Ask for proof of insurance. If the contractor is not insured, you could be liable for accidents on your property.
  • Never get too far ahead on the payments. If you pay too much up front, the contractor has little incentive to return and finish the job.
  • Find out in writing if the contractor or business will place a lien, security interest or mortgage on your property.
  • Ask for guarantees in writing.
  • Don't sign completion papers or make final payment until the work is completed to your satisfaction. A reputable contractor will not threaten you or pressure you to sign if the job is not finished properly.

Price Gouging

After a disaster, you may see some businesses excessively raise their prices on essential goods and services, like water, groceries, fuel, and car and home repairs. Charging excessive prices for necessities in an officially recognized disaster area can constitute price gouging.

Price gouging is illegal, and can be prosecuted by the Office of the Attorney General under the Texas Deceptive Trade Practices Act. The OAG has the authority to prosecute any business that engages in price gouging after a disaster has been declared by the governor.


1800 Space Park Dr., Suite 200
Nassau Bay, TX 77058