Utility Customer Advisory:
Due to a City of Nassau Bay software transition, utility billing payments will not be accepted beginning Friday, July 16 at 11:30AM through Tuesday, July 20 at 7:30AM. This includes all forms of payment, including in-person, online and payments by phone.
Payments will be accepted as normal on Friday, July 16 from 7:30AM-11:30AM. Regular payment processes will resume at 7:30AM on Tuesday, July 20.
Penalties for non-payment will be assessed on Wednesday, July 21. As such, payments must be made by close of business on Tuesday, July 20 to avoid the 10% late payment penalty.
We apologize for any inconvenience this may cause and appreciate the understanding of our residents and customers.